Motor Claim

Emergency assistance

In the event of an accident stay calm and take the following steps:

  1. Call our 24-hour Mobile Accident Response Service (MARS) hotline 6333 2222 to receive immediate assistance. A Field Officer will be dispatched to the scene within 20 minutes to render assistance and guide you through the electronic filing of your accident report.
  2. Do not engage in a conversation with any unknown party before the field officer arrived.
  3. If the other parties involved in the accident are unable to wait for our Field Officer to arrive, do take photographs of the position and damage to the vehicles if possible.
  4. If there are witnesses, note down their names, NRIC numbers, addresses and telephone numbers.
  5. Do not admit or discuss liability.

Reporting & accident repair

Our panel workshops provide quality repair and service with a 6-month warranty period. Please click here for a list of our Authorised Workshops/Reporting Centres.

With effect  from 1 June 2008, under the regime of the Motor Claims Framework, all motorists in Singapore involved in a Non-Injury Motor accident are required to report the accident with their damaged vehicle through MARS or insurers Authorised Workshops/Reporting Centers within 24 hours or the next working day of the accident.

Lodge a police report for the following motor accident cases:

  1. Injury cases;
  2. Non-injury case involving a Government vehicle, damage to Government property and foreign vehicle;
  3. Non-injury case involving a pedestrian or cyclist

Police report is also required should you involve or suspect of vandalism, theft, stolen and hit & run.

Towing (includes Malaysia) or roadside assistance

If your vehicle cannot be driven or has broken down, please call our 24-hour Mobile Accident Response Service (MARS) hotline at +65 6333 2222 for assistance

For accidents outside Singapore

If your vehicle is involved in an accident/loss in Malaysia, you are required to make a report at a police station in Malaysia.

For assistance, you may contact our 24-hour Mobile Accident Response Service (MARS) hotline at +65 6333 2222

Windscreen damage claim

ERGO’s specialist windscreen repairer:

GLAZITY AUTO PTE LTD
32 Old Toh Tuck Rd
#02-04 IBIZ CENTRE
Singapore  597658

Email:    claims@glazity.sg  /  denise@glazity.sg
Tel:        +65 6909 9906
Towing: +65 9688 3619

Glass-Fix Pte. Ltd.
52 Ubi Ave 3
#04-42 Frontier E Park @Ubi
Singapore 408867

1 Bukit Batok Crescent
11 WCEGA Plaza
Singapore 658064

Email:    info@glass-fix.net
Tel:        +65 6278 0887
Fax:        +65 6749 0541 / +65 6570 9342
9:00am – 6:00pm (Mon-Fri)
9:00am – 1:00pm (Sat)

Download the windscreen damage claim form here

    Motor Claim Form


    Simply submit your claims via our online claim portal by following simple steps indicated below.

    *Note: Each claim is unique and will be assessed based on its merit. We would, from time to time, request further information from you, for us to assess your claim. You do not need to send us original documents, however we require you to keep all original documents for 6 months from the date of submission, in the event we need to sight them. We would like to remind you, that we will deny claims that are either dishonest or of fraudulent nature, and such claims will be referred to the appropriate authorities.

    Personal Information










    Claims Payment


    Please provide your bank details for faster claims processing. Once approved, your claim amount will be credited into your bank account.

    We will only credit into the Policyholder’s/Insured Person’s account.
    Notification of payment will be sent to your email address stated in your details. The company shall:
    (i) be discharged from all liability under this claim and
    (ii) not be liable for any and all losses incurred by you, as a result of you providing the company with inaccurate bank account number under this section for the payment of this claim.




    Upload Supporting Documents


    If your medical claim value is above SGD$200, Please mail your original documents to Claims Department. For all other claims types You do not need to send us original documents, however we require you to keep all original documents for 6 months from the date of submission, in the event we need to sight them.







    Declaration and Submission


    By submitting this claim form online, you:

    1. declare that the particulars stated above are true, accurate and complete and understand that if you have in this or in any further declaration in respect of this claim, made any false or fraudulent statement or suppress conceal or falsely state any material fact whatsoever my claim may be refused.
    2. authorise any person or organisation who has relevant information on this claim, including any medical practitioner, health care provider, insurance company and investigative agencies, to release and exchange such information (including personal health information) requested by ERGO Insurance and/or its claims service providers.
    3. authorise ERGO Insurance and its claims service providers to collect, use, disclose and/or process your personal data set out in this form and any other information provided by you or possessed by ERGO Insurance for the purpose of enabling ERGO to provide you with services required of an insurance provider, such as evaluating, processing, administering, and/or managing of your relationship and policies with ERGO Insurance. This includes among other things policy servicing, processing, investigating, handling, administering and/or settling your claim with ERGO or other insurers.
    4. understand that ERGO Insurance may/will disclose and transfer your personal data to third parties, including but not limited to its affiliates, representatives, agents and third party service providers, lawyers/law firms, whether located within or outside Singapore, for one or more of the above purposes, and the said third parties may/will subsequently collect, use, disclose and/or process your personal data for or more of the above purposes;
    5. accept that the personal data protection clauses herein are not exhaustive and you have read, understood and accept the terms of ERGO’s Personal Data Protection Policy at https://www.ergo.com.sg/pdpa;
    6. confirm that you are authorised to disclose information (including personal health information) about the insured person if this claim is made on behalf of them.
    7. confirm that you or the insured person is not claiming from any other insurance policy or on your or insured person's employment benefits provided by your or insured person’s employer.

    I Agree

        

    Imp Note: The acceptance of this online claim form does NOT constitute an admission of liability by ERGO Insurance Pte Ltd. or waiver of its rights.

    For Enquiries

    ERGO Insurance Pte. Ltd.

    Email: claims@ergo.com.sg
    Phone: +65 6829 9199/ +65 98276193 (office hours)
    Fax:+65 6829 9247
    8:30am – 5:30pm (Mon-Fri)

    Mobile Accident Response Service (MARS)

    Phone: +65 6333 2222 (24 Hours)