Please note that this procedure is only intended as a guide. Each claim submitted to ERGO will be reviewed based on its own merits in accordance with the concerned policy terms and conditions. We reserve our right to request for additional documents and/or information on a case-by-case basis.
To ensure speedy claims processing, please follow the below guidelines:
- All Claims Notification must be sent to ERGO Insurance Pte. Ltd. in Singapore within 30 days after the occurrence of any event which may give rise to a claim. Notification could be verbal or written, followed by the completed claim form;
- For general claims enquiries, please call 6829 9199 from 08.30am to 05.30pm, Monday to Friday except public holidays.
- To enable the Claims Department to process the claim at its best, the following information should be provided at the time of notification:
(a) Policy Number
(b) Circumstances of the accident/loss
(c) Date/Place of accident/loss
(d) Extent of loss
(e) The type of coverage provided
For Emergency Medical Assistance, please call our ERGO Assistance Hotline at 6238 9909. (Please note that general claims enquiries will not be serviced at this number.)