As part of our continuous efforts to enhance digitalisation, we are pleased to inform that claims submission of all classes can be done online. Please note that from 1 December 2021, ERGO no longer accept hardcopy claim forms.
Simply submit your claims via our online claim portal by following simple steps indicated below. Before you start the online submission please click here to see the list of supporting documents required to be uploaded for each claim type. You can quickly take a photo of the supporting documents with your mobile phone (or with your laptop!). No more filling up of lengthy claim form or mailing the hardcopy of your supporting documents*. Just submit online, sit back and relax while we work on your claim.
*Note: Each claim is unique and will be assessed based on its merit. We would, from time to time, request further information from you, for us to assess your claim. You do not need to send us original documents, however we require you to keep all original documents for 6 months from the date of submission, in the event we need to sight them. We would like to remind you, that we will deny claims that are either dishonest or of fraudulent nature, and such claims will be referred to the appropriate authorities.